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This course equips you with the technical knowledge and practical skills needed to excel in a service role within the dynamic world of food and beverage. You'll gain a strong foundation in the technical aspects often encountered in restaurants, cafes, bars, and other hospitality settings, alongside the interpersonal skills that make for exceptional customer service.
By the end of this course, you will be able to:
- Operate service equipment: Learn the proper use and care for various equipment used in food and beverage service, including coffee machines, point-of-sale systems, and beverage dispensing systems.
- Troubleshoot common service issues: Develop the skills to identify and resolve technical problems that may arise during service, minimizing disruptions and ensuring a smooth customer experience.
- Maintain a clean and safe service environment: Grasp proper sanitation procedures for food and beverage service areas, ensuring hygiene and adherence to safety regulations.
- Apply technical knowledge in a service context: Bridge the gap between technical skills and their practical application in resolving customer inquiries and maintaining a positive atmosphere.
- Provide exceptional customer service: Refine your communication and interpersonal skills to build rapport with customers, effectively handle requests, and create a memorable dining experience.
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Course Structure:
This interactive course will combine:
- Instructional sessions: Covering core technical concepts and best practices for food and beverage service.
- Hands-on activities: Providing practical experience in operating equipment, troubleshooting issues, and applying technical skills in service scenarios.
- Role-playing exercises: Developing your ability to communicate effectively and handle customer interactions with confidence.
- Case studies and discussions: Exploring real-world service situations and fostering critical thinking skills.
- Teacher: Alice Nduati